Buyer Tips: 5 Questions Every Buyer Should Ask Before Choosing a Builder

Buying a new home is one of the most exciting — and biggest — decisions you’ll ever make. But beyond choosing the right floor plan or community, one of the most important steps is choosing the right builder. The builder you select will not only shape your home but also your entire experience, from the first conversation to move-in day and beyond.

Here are five essential questions every buyer should ask before choosing a builder:

1. What’s Included — and What’s Extra?

It’s common for model homes to showcase upgrades: premium countertops, higher-end flooring, or custom fixtures. Ask your builder to walk you through what comes standard versus what’s considered an upgrade. This helps you understand the real cost of the home you’re buying and avoid surprises later.

2. What Does Your Warranty Cover?

A strong builder warranty gives buyers peace of mind. Clarify what’s covered (structural, mechanical, finishes) and for how long. Don’t hesitate to ask for a copy of the warranty upfront so you know how issues will be handled if they arise.

3. How Do You Communicate During the Build?

Building a new home is a process, and regular communication is key. Ask how updates are shared: Will you get weekly check-ins? Photos of progress? Access to an online system? The more transparency, the smoother your journey will be.

4. Who Are Your Trade Partners and Suppliers?

A builder’s quality often comes down to the companies and contractors they work with. Asking about trade partners not only shows you what materials and finishes will be used, but also gives insight into the builder’s reputation in the local industry.

5. Can I Talk to Past Buyers?

One of the best ways to understand what your experience may be like is to hear from others who’ve already been through it. Ask for references or check online reviews. A good builder will be proud to connect you with past clients.

Choosing a builder isn’t just about the house itself, it’s about trust, communication, and confidence in the process. The answers you receive will help you determine whether the builder is the right fit for your expectations and needs.

On the Builtzer app, buyers can discover local builders, see what each offers, and register directly, all in one place. Once you’ve chosen a builder, you’ll get access to HomeHub, where updates, documents, and key dates are shared throughout the build. It’s the clarity and transparency every buyer deserves.

Pro Tip: Bring these five questions with you when visiting model homes or meeting with a builder’s sales team. They’ll keep you focused on what really matters and help you make the best decision for your future home.